Terms of service

PRODUCT ORDERS

There are no required minimums when purchasing CASABLANCA products.
To place an order, the CUSTOMER is required to provide information requested by the REPRESENTATIVE for the purpose of a legal transaction, including and not limited to: Billing Name and Billing Address, and email address; or other mandatory information if needed for a legal transaction.
The CUSTOMER is responsible for selecting the PRODUCTS that constitute the PURCHASE.
When making a purchase, the CUSTOMER is entitled to require photographs of the ordered PRODUCTS prior to shipment

Please note that all custom-made items are non-refundable and cannot be returned. We encourage you to thoroughly review your specifications and details before placing your order. Once a custom item order is confirmed, it cannot be canceled, refunded, or returned.
Customers are responsible for verifying that items will fit through doors, staircases, and elevators in their original packaging prior to placing an order. Product dimensions can be found in the Product Information section on our website. CASABLANCA will not be liable for returns or refunds if an item does not fit through your doorways or into your designated space.

CASABLANCA offers a Design Service to customize its products to meet Customers’ needs and specifications. Additionally, CASABLANCA also accepts Made-to-Measure requests.
A design fee is applied to all Custom / Bespoke orders. This fee is deductible from the final PRODUCT invoice.
CASABLANCA reserves the right of setting the valid period and price of a custom-made product official quote accordingly.

CASABLANCA reserves the right, without prior notice, to discontinue products or change specifications on products.
CASABLANCA attempt to ensure that information on casablancapk.com or official printed materials are complete, accurate and current. Despite the efforts, the information provided may occasionally be inaccurate, incomplete or out of date.
The main characteristics of products are shown on casablancapk.com on each product page. All weights, measures and similar descriptions are approximate, due to the raw materials features and techniques; and are provided for convenience purposes only.